By the end of the workshop participants will be able to:

	Identify conditions which hinder effective communications.
	Identify components contributing to effective communications.
	Assess his/her level of self esteem.
	Determine how one's level of self esteem affects interpersonal communications.
	Identify the elements of nonverbal communications.
	Assess his/her effectiveness as a communicator.
	Identify the common areas of misunderstanding when communicating with people representing different cultures.
	Identify effective and ineffective behaviors when working with others in small groups.
	Identify effective communication strategies for coping with difficult people.