Maurice Brown & Associates

Providing Quality Management Consulting since 1983

Backed by a 100% Satisfaction Guarantee

       Workshops

• Administrative Skills Training
• Advanced Supervisory Training
• Decision Making and Problem Solving
• Delegation
• Diversity Awareness Training
• Effective Briefings
• Employee Effectiveness Training
• Interviewing Skills Training
• Introduction to Supervision
• Introduction to Teambuilding
• Managing Cultural Diversity
• Meeting Management
• Project Management
• Stress Management
• Time Management

		No culture can live, if it attempts to be exclusive. MAHATMA GANDHI

COURSE TITLE:                  INTERPERSONAL COMMUNICATIONS
COURSE LENGTH:              THREE DAYS

TOPICS:

Communications model
Role of self esteem in communications
Role of perception in communications
Effective listening
Small group communications
Communicating across cultures

LEARNING OBJECTIVES:

By the end of the workshop participants will be able to:

• Identify conditions which hinder effective communications.
• Identify components contributing to effective communications.
• Assess his/her level of self esteem.
• Determine how one's level of self esteem affects interpersonal communications.
• Identify the elements of nonverbal communications.
• Assess his/her effectiveness as a communicator.
• Identify the common areas of misunderstanding when communicating with people representing different cultures.
• Identify effective and ineffective behaviors when working with others in small groups.
• Identify effective communication strategies for coping with difficult people.

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